Head, Customer Success, Corvair Pte Ltd
Strategic Customer Success and IT Delivery Executive with 25+ years in Indonesia leading multi-million-dollar technology initiatives across banking, financial services, telco, utilities, manufacturing, and government sectors.
Jayesh leads Customer Success at Corvair, owning the full client lifecycle from engagement kickoff through delivery, adoption, and ongoing value realization. His mandate is to ensure that every advisory engagement and implementation project delivers measurable business outcomes, not just technical deliverables.
Jayesh is also responsible for establishing Corvair's Project Management Office (PMO). The PMO provides the governance backbone for Corvair's client delivery: standardized methodologies, project health scorecards, risk mitigation frameworks, and delivery dashboards that give both Corvair leadership and client stakeholders real-time visibility into engagement progress. The PMO operates on a phased maturity model, starting lean and scaling its processes as Corvair's engagement portfolio grows.
The PMO framework is built on seven pillars: a clearly defined purpose and value proposition tied to Corvair's strategic objectives; active executive sponsorship to ensure alignment and authority; measurable KPIs (delivery predictability, project health scores, client satisfaction, waste reduction) established from day one; standardized but pragmatic process and communication frameworks including regular stakeholder updates and project dashboards; talent management that prioritizes senior professionals with strong interpersonal skills and cross-cultural experience; phased rollout that tests processes on initial engagements before scaling; and a continuous improvement cycle that evolves the PMO's maturity over time rather than attempting to launch at full capability.
Jayesh Thakur brings more than 25 years of experience leading complex, high-risk technology programs in Indonesia. His career spans the full delivery spectrum: pre-sales and solution design, program governance and execution, go-live and stabilization, and post-delivery customer success including adoption, satisfaction, and expansion.
His track record includes turning at-risk implementations into reference accounts. At Tech Mahindra, he served as Delivery Head for Bank Danamon's Credit Card Digital Onboarding program, a $4 million initiative integrating 21 systems across 17 global vendors with 100+ consultants. He delivered on time and within budget while achieving business objectives including 60-second credit card approval, instant usage, e-KYC processing, and real-time payment services. At Teradata Indonesia, he managed a portfolio of projects valued at $8+ million over six years for clients including Bank Mandiri, Bank BRI, Bank BNI, Telkomsel, and the Directorate General of Taxes. He improved customer satisfaction from 30% to 95% at Bank BNI by turning an imminent failure into a business reference project, and generated $2M+ in expansion revenue through change requests and renewals.
Earlier in his career at SDI/Soltius Group, he rose from IT Consultant to Division Manager within three years while managing the iSISKA Customer Care and Billing platform for Telkom Indonesia. He also led programs for Allianz Indonesia (claims digitalization), Thames Pam Jaya (utilities billing), and Epson Indonesia (HR management systems).
Jayesh has directed programs up to $5 million with full P&L ownership, leading multinational teams of 100+ professionals across onshore, offshore, and multi-vendor configurations spanning multiple time zones. He is known for building trusted relationships with C-level stakeholders across diverse cultures, a critical capability for Corvair's Asia-Pacific client base.
At Tech Mahindra Indonesia, Jayesh delivered the Credit Card Digital Onboarding program for Bank Danamon, one of the most complex integration programs in Indonesian banking. The program involved 21 integration systems, approximately 100 screens, 60 integration points, and 17 global vendors with inter-work dependencies. He led a cross-functional team of 100+ consultants including 7 Scrum Masters and Project Managers across multiple locations, delivering on time and within budget.
During his six years at Teradata Indonesia, Jayesh managed the enterprise relationship with several of Indonesia's largest institutions. He built the Enterprise Data Warehouse for Bank BNI to support 180+ Business Intelligence reports, a $2.2 million program that he rescued from cost overrun and unsatisfied customer status, ultimately turning it into a business reference project. He also managed Event-Based Marketing campaigns for Bank BCA (Indonesia's largest private bank), a $2 million program where he achieved 2% above baseline gross margin and improved customer take-up rates by 2% for credit cards and 22% for smart cash deposits.
His earlier work at SDI/Soltius included managing the iSISKA next-generation customer care and billing platform for Telkom Indonesia (now part of Orange Group's Sofrecom), where he handled operations, pre-sales, solution design, and partner relationships across the Philippines, Bangladesh, and broader ASEAN markets.
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