Corvair Knowledge Substrate / Domain Partner Content
Retail Banking Virtual Expert
Led by the Branch, Contact Centre, and Personal Banker roles
A licensed co-pilot and chatbot for retail banking, trained on a commercial-grade body of products, lending, conduct, and fraud knowledge, to help front-line staff learn, explore, and decide. Ask it in plain language or search the repository directly, and connect that same repository to your tools and agents through an MCP server or API. Produced and kept current by a named domain partner, and blended with your institution's own knowledge.
Subscription content from [Retail banking knowledge partner]. The licensed knowledge is produced and maintained by a named retail banking knowledge partner, then packaged and delivered by Corvair as a subscription.
What it is
A co-pilot and chatbot, trained on the licensed retail banking repository, that helps branch and contact-centre staff learn the domain and explore it in plain language. It both searches the repository and answers questions from it, with citations and a Validity Warrant on every answer. The repository is also a building block: connect it to your other tools and agents, or build on it directly.
Co-pilot and chatbot
Learn, explore, and ask in plain language, at the desk.
Search and Q&A
Retrieve and answer over the licensed repository, with cited sources.
MCP server and secure API
Power Cowork, Codex, or your own applications with the repository.
Available as Claude skills
Packaged ready to use, with custom skills developed to order.
What the virtual expert knows how to do
01Consumer financial analysis
Read pay stubs, tax filings, and bank statements to assess household cash flow and creditworthiness.
02Consumer credit and loan underwriting
Evaluate eligibility against DTI, TDSR, and LTV limits for mortgages and personal loans.
03Scam and fraud signature detection
Identify authorised push-payment scams, elder abuse, identity theft, and mule activity.
04Fair-dealing compliance guidance
Hold staff to consumer rights, fee disclosures, and vulnerable-customer protections.
05Consumer complaint mediation
Analyse term sheets, records, and resolution history to suggest fair outcomes.
A typical interaction
Retail Banking Virtual Expert · co-pilot · chatbot · API
Personal Banker
Can I approve a $30,000 personal loan for this applicant on a $4,000 monthly income?
Retail Banking Virtual Expert
Not at the requested term. Their total debt-service ratio would breach the 55% TDSR limit, so reduce the amount or extend the tenor, and record the affordability assessment.
Grounded in credit policy and TDSR rules · Validity Warrant issued
From the partner's desk to a warranted answer
01 AuthoredThe standards
The partner's practitioners write the standards, models, and playbooks.
02 CuratedTrust-scored
Corvair ingests, structures, and scores every source for trust.
03 VersionedDated releases
Shipped as dated releases you can pin, replay, and roll back.
04 GroundsThe expert
Each answer is traced to licensed content, with a Validity Warrant.
Reference databases
- Consumer protection blueprints: operational guides mapped to MAS Fair Dealing, FCA Consumer Duty, and CFPB.
- Scam and fraud indicator library: updated typologies, transactional red flags, and identity-compromise signals.
- Retail credit bureau interpretation guides: scoring methodologies and default-risk behaviours across major bureaus.
- Customer dispute resolution trees: step-by-step diagnostics for chargebacks, transfer disputes, and account complaints.
How-to guides
- Consumer cash flow and income verification guides: read statements, detect hidden debt, and evaluate non-standard income.
- Mortgage and consumer underwriting manuals: valuation, loan sizing, and LTV and TDSR calculation rules.
- Social engineering and scam detection playbooks: red flags for APP and investment scams and pressure tactics.
- Vulnerable customer treatment handbooks: branch procedures, escalations, and cognitive-safety protocols.
- Chargeback and dispute investigation frameworks: compile evidence and resolve card transaction disputes.
In the substrate these map onto typed-knowledge families: reference data, models and formulas, frameworks and crosswalks, cases and precedents, and templates and clause libraries.
What always-current, shared knowledge delivers
Consistent across every desk
Everyone who needs it draws on one expert source, so guidance does not vary by who is asked.
Confidence
Sources are up-to-date, regularly refreshed, and available to everyone.
Faster to competence
New joiners ramp in weeks, not quarters, against an authoritative, vetted backbone.
Defensible by default
Conduct and suitability checks are built in, and every answer carries a Validity Warrant.
Curated periodically, and recombined. Domain partner content plus your institutional knowledge plus each user's libraries combine into a governed blend, trust-scored, with a Validity Warrant on every answer. The partner re-curates and re-publishes on a regular cadence, and each versioned release is recombined automatically, without disturbing your institutional or local content.