Corvair Knowledge Substrate / Prebuilt Domain Substrate
Retail Banking Knowledge Substrate
Led by the Branch and Personal Banker roles
Search, plain-language Q&A, knowledge management, and agentic memory for retail banking, in one governed substrate. It blends licensed retail banking expertise with your institution's own products, policies, and procedures, and each colleague's curated libraries, with a Validity Warrant on every answer. Built for the branch and contact centre, it serves every customer-facing role and powers the agents, apps, and auditors that work with them.
Subscription content, in partnership with [Retail banking knowledge partner]. Licensed retail banking expertise is produced and kept current by a named domain partner.
Minutes
to a sourced answer at the counter or on a call
Weeks not months
for a new joiner to handle products and procedures
Every answer
source-attributed and carrying a Validity Warrant
One source
shared across every branch, the contact centre, and the agents
Four capabilities in one governed layer
Search
One query across licensed, institutional, and personal knowledge, ranked and attributed.
Q&A
Plain-language answers from a local or cloud model, always with citations and a warrant.
Knowledge management
Curated, typed, trust-scored, and source-attributed; licensed expertise blended with your own.
Agentic memory
A bi-directional record that pre-loads context and captures what was said, done, and decided.
How it comes together
Three inputs blend into one governed substrate, with auto-curation, trust scoring, and a Validity Warrant on every answer, reached three ways.
Licensed
Domain backbone
Retail products, lending, conduct, trust-scored
Crawled & ingested
Your institution's knowledge
Internal sites, SharePoint, product shelf, policies, procedures
Self serve
Each user's libraries
Their own documents, transcripts, notes, and sources
Chatbot & search
Branch and contact centre
Search and ask, with sourced, governed answers
MCP server or secure API
Local agents and custom apps
A governed knowledge source for results
Warrant viewer & export
Auditors
Open and verify the Validity Warrant behind any decision
Pipeline
Ingests PDF, DOCX, XLSX, CSV, web pages, call transcripts, meeting notes, and video transcripts. Crawl web sites, intranet, SharePoint, and more, to bring documents in automatically. Auto-curation keeps it current, using continuous web search, news, and monitoring. Access chatbot, secure API, MCP server, and Claude skills.
How a Validity Warrant works
A signed record produced with every answer, capturing what the substrate knew and how it reached the answer, so a decision stays defensible long after it is made. It can cover a single answer or a whole conversation.
01 Search or Q&AThe question asked
The exact prompt or question, including any follow-ups.
02 KnowledgeWhat was known
The facts used, each with its trust score, pinned to a snapshot.
03 Reasoning pathHow it was reached
The search, the sources selected with why each is relevant, and the premise chain.
04 AuthorityWho asked, and bounds
The person or agent, and whether the request stayed within policy.
05 SignatureSigned and replayable
Cryptographically signed and timestamped, exportable, reconstructable later.
Decisions cannot be guaranteed as correct, but the basis for the decision can be proved.
Roles it serves
- Personal Banker / Teller (branch front line, primary)
- Contact Centre Agent, calls, chat, servicing
- Branch Manager, oversight, escalations
- Mortgage and Loan Officer, eligibility, applications
- Customer Service and Complaints
- Compliance and Conduct, fair dealing
AI agents it powers
Custom agents you or your partners build, via MCP or secure API. Not included in the licence.
- Co-pilots, role-bound assistants for branch and contact centre
- Onboarding and KYC agent, screening, document checks
- Fraud and scam detection agent
- Product eligibility and quote agent
- Complaint handling and resolution agent
- Compliance monitoring agent
Inside the licensed backbone
Deposits and everyday banking, lending, cards, and mortgages, payments and digital banking, KYC, AML, and fraud, account servicing and disputes, fees, rates, and terms, branch procedures and operations, and conduct and fair treatment.
Platform
Single search
One query across licensed, institutional, and personal knowledge.
LLM Q&A
Plain-language answers, local or cloud model, always with citations.
Crawler & ingest
Web, intranet, SharePoint, plus files and transcripts.
Access anywhere
Chatbot, secure API, MCP server, and Claude skills.
Governed by construction
Trust scoring
Every fact carries a computed trust and decay, curated live.
Source attribution
Licensed knowledge kept distinct from your local policy on every answer.
PII guardrails
Sensitive data detected on ingestion and redacted or blocked in results, per role.
Validity Warrant
A signed, exportable record for auditors to verify, replayable in time.
MAS guidancePDPAAML / CFTFair DealingFCA Consumer DutyCFPBISO 42001Corvair Risk Catalog
Knowledge as code, and deployment
Knowledge as code
Recipes and grounded content live in Git or your own repository. Branch and review a change, promote from test to production, and reconstitute an identical, governed substrate anywhere. Versioned, auditable, reproducible.
Deployment
Runs in your cloud of choice (Google Cloud, AWS, or Microsoft Azure, with Alibaba and Tencent on request) or on-premises and private cloud, inside your firewalls. The platform, data, and audit trail stay yours. Initial build targets Google Cloud.
One of a family for the bank
Same pattern, new domain: a licensed backbone, your local knowledge, one governed substrate. Part of the Corvair family of banking substrates: Wealth Management, Retail Banking, Commercial Banking, Markets and Treasury, Risk and Compliance, and Operations. Banking is one example; the same pattern serves other regulated industries. Pricing is in the Banking Suite Price Sheet.