Wider reach.
Clear boundaries.
Delegate more of the work with clear limits and accountable decisions. The AI Harness applies country controls, company permissions and human authority to workers, connected bots and AI assistants, including incoming and outgoing conversations.
Across borders.
Within the rules.
Compliance and governance belong in every conversation. Apply the approved rules for both the calling country and the receiving country, alongside your company’s own controls.
Calling country
Your company’s country and outbound requirements.
The stricter rule applies.
Country profiles + company policy + contact permissions
Receiving country
The customer’s country, local hours and contact requirements.
Permission to contact
Consent by channel and purpose, contact basis, suppression and do-not-call checks.
The right time and notice
Local hours, holidays, frequency limits, AI disclosure and recording permissions.
A person accountable
Human-reviewed country profiles, decision owners and a record of checks and actions.
No approved country profile, no outreach. Country coverage and requirements are reviewed before activation.
Explore country controlsBefore contact.
During the conversation.
After the handover.
Keep permissions, notices and decisions connected to the work. Country profiles support the compliance process; they are not a blanket guarantee of legal compliance.
Outgoing contact
Check contact basis, consent by channel and purpose, opt-outs, relevant registries, local hours, holidays and frequency limits. Assess both countries and apply the stricter applicable rule.
Incoming conversations
Use the configured routing and after-hours permissions. Apply disclosures and recording rules, respect the customer’s choice and bring in a person when needed.
Review the rules.
Publish country profiles through human review. Confirm country coverage, supported channels and company obligations before activation.
Keep decisions owned.
Set what workers may do and what comes back to a person. Give access and approval authority to the people who own the work.
Retain the record.
Keep checks, decisions and outcomes with the work. Configure access and retention for recordings and transcripts.
Govern the work.
As well as the contact.
Country checks are part of a wider operating model. Govern what is said, who can decide, how work stops and how changes reach your team.
Check the reply.
Check commitments against company rules before a reply is sent or spoken. Text a worker reads cannot give it wider permissions.
Keep decisions owned.
Requests reach named people, with due times and backups. Actions outside the worker’s limits remain with the authorised person.
Stop and recover deliberately.
Authorised people can pause work or stop a worker. Stop controls revoke its access and halt new work, with a recorded handoff and controlled restart.
Improve through evidence.
Review scored conversations, approve lessons and test releases with simulated customers before promotion. Customer conversations are not used to train or fine-tune models.
Your countries.
Your requirements.
Review the country coverage and communication controls your team needs.