Meet customers.
On their terms.
Keep customer conversations connected across phone, email, web chat, text and WhatsApp. The AI Harness carries the context and next step between channels, shifts and languages. Slack, Microsoft Teams and Google Chat keep your team connected to instructions, decisions and handoffs.
See after-hours support in actionOne relationship.
Every channel.
Customers change channels. Your team keeps the context. Customer channels such as calls, email, web chat, text and WhatsApp share the account’s history and next steps. Slack, Microsoft Teams and Google Chat connect your people to the work, too.
Customer conversations
Team instructions, decisions & handoffs
The quote goes out.
A worker follows up on the agreed day.
A question comes back.
The worker answers with the account context.
Your rep steps in.
A person takes the conversation when it needs their judgment.
The next step stays clear.
The agreement is recorded for the next conversation.
After hours. Still there for your customer.
Answer routine enquiries, take messages and arrange callbacks while your team is away. Use tighter limits after hours, with the context ready when a person returns.
Explore after-hours supportTheir language. Your understanding.
Automatic translation helps your team follow the conversation. Workers respond in the customer’s language, with original messages and translations visible together.
Explore multilingual conversations
Your people stay
in the conversation.
Start with the account’s history. See what the worker is doing. Guide the next step, join the conversation or take over when the customer needs your judgment.
Original and translation, together.
Automatic translation helps your team follow each message while the worker responds in the customer’s language.
A handover worth coming back to.
After-hours cover captures enquiries, messages and callback requests under tighter limits. The next working day starts with the context.
Explore a multilingual workflowGrow your reach.
Keep your standards.
Calling country. Receiving country. Your company’s rules. Governance stays part of the conversation, with approved profiles required before outreach.
Explore compliance & governanceBe there for
the next conversation.
Explore the channels and coverage your inside sales team needs.